Privacy Policy.

Lumen Dental (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and address provided when booking an appointment or contacting us.
• Health Information: Dental history, treatment records, and medical information necessary for providing dental care.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience.

We use the information we collect for the following purposes:

• To provide, maintain, and improve our dental services
• To process appointments and communicate with you about your visits
• To send you appointment reminders, treatment updates, and relevant health information
• To respond to your inquiries and provide customer support
• To analyze website usage and improve our online experience
• To comply with legal obligations and protect our rights

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our clinic and website (e.g., payment processors, appointment scheduling software).
• Legal Requirements: When required by law, court order, or governmental regulation.
• Healthcare Partners: With your consent, we may share records with specialists or laboratories involved in your treatment.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to restrict or object to processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@lumen.dental.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with applicable healthcare regulations.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@lumen.dental
• Phone: +92 333 444 5555
• Address: 78-MM, Phase 4, DHA, Lahore, Pakistan